Koosh Designs

Payment can be made in the following ways -

Australian Orders
EFT is our prefered payment method.
Account Name: Koosh Designs
BSB: 633 000
Account Number: 128891330
Reference: Your name as it appears on your order

Also accepted - Visa*, Mastercard*, or Business Cheque (cheque to be cleared prior to goods being sent)
*All credit card payments incur a 3.5% surcharge.

International Orders
Telegraphic Transfer, Paypal or Visa*, Mastercard*

*All credit card payments incur a 3.5% surcharge.

Terms and conditions
• On submitting your order, you are committing to purchase the products outlined on the order form
• A confirmation order email will be sent to you within 12 hours after placing your order for your approval and payment
• All wholesale, retail, on-line and phone orders are pro-forma
• Koosh can not promise that all product listed on our website will be in stock when you place your order
• Colours are represented on this website as accurately as possible, however due to differing monitor/screen resolutions they can vary
• Please ensure all questions are asked before submitting orders as we do not refund for any reason except for faulty goods

Special orders and contract manufacturing orders

• Orders are confirmed and signed off
• A 50% progress payment, or full payment will be requested by head office, prior to the order commencing
• Balance is due prior to shipping the order, you will be advised via email 2-5 days prior to your order being finished, preventing hold up’s on orders
• Special orders take a minimum of 10 working days to complete, all dependent on the size of the job. Please confirm this with our Agents or sales team, when order is placed
• There is no exchange on special orders, unless proven faulty.

Shipping & Handling

• Orders will be shipped 1-3 working days after full payment has been received
• If payment is not received before a scheduled shipping day then you will have to wait until the next shipping day
• If your order is required urgently we can organise express postage at additional charges.
• Shipping advice will be sent to you via email when we have posted your order
• Koosh Designs will not be held responsible for lost or damaged postal/shipment items sent through Australia Post
• Any damage/loss caused during the shipping process needs to be brought to the attention of the shipping carrier
• We recommend that you always take out insurance and/or register your post, to ensure safety and easy tracking of the goods
• All orders over $500 AUD, must pay insurance on their shipments, sent through Australia Post, unless being collected.
• All shipments sent via courier are tracked and insured
• Australia Post Shipments are not insured unless asked to by you, the customer
• Shipping charges are indicated on your quote, shipping costs are not included in the prices of our product
• Shipping within 20km of Koosh is FREE OF CHARGE